Help

Below you will find a list of frequently asked questions with answers. If you have a question that is not answered below, please contact us.

Q: I didn't get my conformation email to register for iFroggle. What do I do now?
A: We've had some issues with Road Runner and AOL customers receiving email from iFroggle. If you don't receive your conformation email within 20 minutes of registering, please email dsmall@wilsontimes.com (please include your first and last name in the eamil) and we'll activate your account. Or call 252-243-5151 ext. 312.

Q: How much does it cost to register?
A: Nothing. Registration is FREE.

Q: Do I have to register to use the site?
A: No. You can browse and search ads without registering. You should still register, to save time, as the site will remember various preferences for you. If you want to create ads, you will need to register. Registration is FREE.

Q: How Much Do Ads Cost?
A: Each area on iFroggle has a different pricing structure and subscriptions. To find out more, click on the pricing link in the menu bar.

Q: How Long Does an Ad Run?
A: This all depends on your selection and category. For more info, click on the pricing link in the top menu bar.

Q: What type of credit cards does iFroggle accept?
A: iFroggle accepts Visa, MasterCard, Discover and American Express. All credit card transactions are through PayPal. Ifroggle.com does not hold any secure information. For questions concerning your credit transactions and identity security, please contact PayPal.

Q: What online payment company does iFroggle use?
A: iFroggle uses PayPal's Pay Pro Flow payment system, one of the most secure payment systems available for internet purchases.

Q: Do I Have to Register to Create Ads?
A: Yes. You must be a registered user to create ads. Registration is free.

Q: I created an ad, but it does not show up in search results. Why?
A: You need to run your ad. Go to My Account and click on Run ad to the left of the ad you wish to run. The system will ask for your credit card information, and your ad will run as soon as your payment is processed.

Q: I sold my stuff. How do I stop my ad from running?
A: From the My Account page, click on the Stop link to the left of the ad.

Q: What Category Should I Put My Ad In?
A: If you don't see a sport listed, choose other.

Q: What region should I put my ad in?
A: The region you live in. By default the region will be the region you specified on your profile when you registered, but you can change this at any time.

Q: Will my ad be visible in other regions?
A: Yes. All ads are visible in any region. The system will, however, always show a person ads in their region first, then ads from outside their region.

Q: I don't want my name, phone number or email address to appear on your site. What should I do?
A: You can have all your personal information remain private. Update your personal privacy preferences from the My Account page.

Q: If all my information is private how can a buyer contact me?
A: When your ad appears, instead of showing your contact information the following appears: "This seller has chosen to remain private. You may contact this seller via anonymous email by clicking here." The prospective buyer completes an on-line form and the system sends you an email without revealing your information to the prospective buyer.

Q: What is your privacy policy?
A: See Privacy Policy for details.

Q: How Do Regions Work?
A: iFroggle covers the Eastern North Carolina area. We've put in as many cities with a population above 15,000. If you don't see your city listed, pick the closest one to you. If you're placing an ad from another state other than what's listed, please choose other.

Q: I don't see my city listed. What region should I choose?
A: Choose the city closest to you.

Q: Can I have my city listed as a region?
A: Yes, please email the webmaster and we will consider adding the city you are requesting.